Q: Can I change my deposit limit?

<p>That&#39;s possible! Just go to your account settings.</p><p>Keep in mind that when you increase your limit, there is a period of 3 days before it is processed. If you lower your limit, this is immediately adjusted. And remember to always play responsibly.</p>

Question 1

What are the payment methods available at Hotwin.be?

Accepted Answer

Hotwin.be offers the following deposit methods:

bcmc
bcmc-mobile
visa
mastercard
maestro
cb

Question 2

Is my money safe at Hotwin.be?

Accepted Answer

Yes, your money is safe at Hotwin.be. Unlike illegal websites, which often operate in tax haven countries beyond any control, Hotwin.be complies with the Belgium gaming legislation and is strictly controlled by the Gaming Authority (BGC). Hotwin.be has a Belgian license and all our players' funds are protected.

Therefore, the money you deposit into your Hotwin.be account remains safe.

Question 3

I have made a deposit. When will it be available in my account?

Accepted Answer

Your money should be available immediately in your account balance. If this is not the case, please contact our customer service.

Question 4

Can I deposit money through another account than the one I provided at registration?

Accepted Answer

Yes, you can add multiple personal bank accounts to your account. You will however have to go through the verification process for each account you add.

If you want to deposit money into your account using a different method, check out the other options we offer, such as iDEAL.

Question 5

Can I change my deposit limit?

Accepted Answer

That's possible! Just go to your account settings.

Keep in mind that when you increase your limit, there is a period of 3 days before it is processed. If you lower your limit, this is immediately adjusted. And remember to always play responsibly.

Question 6

Do I have to pay taxes on my winnings?

Accepted Answer

No, you do not have to pay taxes. Amounts won are tax-free!

Question 7

How can i withdraw money?

Accepted Answer

At Hotwin.be we offer the following payment methods to withdraw money:

Your personal and validated bank account
Skrill

Please note that withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering.

To withdraw money, visit the withdrawal page where you will be able to request a withdrawal. For your safety, we may ask you to supply some documents before completing the transaction.

We will notify you when the transaction has been processed or when the money is ready for withdrawal at the selected gambling hall. Depending on your bank, a bank transaction can take up to 10 days from the moment the transaction has been made.

Any withdrawal will cancel all active and available bonuses.

Question 8

Is there a minimum withdrawal amount?

Accepted Answer

Yes. The minimum amount you can withdraw is € 10.

Question 9

How long does it take for my withdrawal request to be processed?

Accepted Answer

We strive to handle your payment request lightning-fast. During busy periods, this can take up to 24 hours and also depends on the chosen payment method.

Question 10

Can I cancel my withdrawal request?

Accepted Answer

Yes, you can! As long as your payment request has not yet been approved and we have not sent the amount to your chosen payment method yet, you have the option to cancel your request in your account.

Question 11

Is there a charge on deposits and withdrawals?

Accepted Answer

No, we do not charge any fees, but your payment method provider might. Please consult your payment method provider for questions.

Question 12

Can I have my winnings transferred to another account than the one I deposited with?

Accepted Answer

No, that is not possible. Withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering. If you would like to have your account number changed, please contact our customer service team.

Question 13

Can I change my bank account number?

Accepted Answer

It is only permitted to pay from or to an account number that is in your possession. This means that this cannot simply be changed. If your account number has changed, please contact our customer service and let them know.

Please also send proof of your new account number on which your name, address and IBAN are visible for verification. Please note that this document must not be older than 3 months.

You can add a new verified bank account number to withdraw your winnings, however at a time, only one verified active account will be taken into consideration.

Question 14

Can I play with another currency?

Accepted Answer

No. We respect the guidelines of the Gaming Authority, and therefore it is only possible to play with euros. At this time we do not accept crypto or currencies from countries outside the EU.

Deposit and withdrawals