Yes. Without a verified account, you won't be able to play our games or place a bet.

When you create an account, you can play in demo mode or with real money, just like in an actual gaming hall or casino. You can then deposit money into your account using the secure online payment methods and withdraw your winnings to your bank account. To register on this online gaming website, you just need to click here and fill in the form. Remember that you must be 18 years old or older to create your account.

No. Registration on our platform is completely free. Once registered, you can make the first deposit to start playing casino games or betting on your favourite sports.

No. Our website is only accessible to players who live in Belgium.

Unfortunately, it is not possible to create an account from other countries. You must currently be a resident of Belgium.

Yes. The verification of your account is a legal obligation imposed by the Gaming Authority (BGC) in Belgium. When you register, you are asked to enter your personal details truthfully. This information is then verified by an email sent to you to verify your account.

Without a verified account, you cannot play or bet with us.

If you have not received a verification email, it may have ended up in your spam folder.

You can try again to provide us with the correct e-mail address.

Didn't receive an email at all? Don't worry, contact our customer service, and they will send you the link to confirm your account.

You don’t want to get our emails and communications anymore? We’re sad, but we understand. To unsubscribe from the mailing list, go to your account settings or contact our customer service. However, when you turn this off, you run the risk of missing out on fun promotions and events.

We’re sorry to see you go! Didn’t you find what you were looking for? We would like you to know that we do our best to offer you the best gaming and betting experience to meet your expectations.

Do you want to leave because you are afraid of developing a gambling addiction? Remember several tools allow you to control your activities, such as a deposit limit. If you want to be denied access to physical casinos, gaming halls, and online casinos, you can fill out the Request for denied access to class I and II gaming establishments and betting shops.

You can also take a Playing Break in the Responsible Gaming section in your account settings.

Of course, it is possible to close your account in your account settings, but unfortunately, you cannot delete your data. This is because players who close their account can no longer be allowed to create a new account, but because otherwise, we can no longer meet other legal requirements. If you want to know what the possibilities are, please contact our customer service.

Personal data is filled in truthfully during registration, which means that this cannot simply be changed. If you have moved or received a new phone number or bank account number, please contact our customer service, they can help you change already verified personal data.

A piece of evidence may be requested. This is the only way we can update and verify your data.

It is only permitted to pay from or to an account number that is in your possession. This means that this cannot simply be changed. If your account number has changed, please contact our customer service and let them know.

Please also send proof of your new account number on which your name, address and IBAN are visible for verification. Please note that this document must not be older than 3 months.

You can add a new verified bank account number to withdraw your winnings, however at a time, only one verified active account will be taken into consideration.

What a pity that you have forgotten your login details. Don't worry! You can use your email address (where you created your account with) to request a new password. Go to login and press the option "forgot password". You can also reset your password using this form. You will receive a recovery link from us in your email to be able to set a new password. This usually only takes a few minutes.

Check your spam folder or contact our customer service if you do not receive this email.

Try to login using your username instead.

If you have forgotten your email address, please contact customer service. The identification procedure must be completed to verify your identity. Our customer service representative will help restore your email.

If you can no longer log in to your account, there are several possible reasons. For more information, please contact our customer service. They will be able to explain to you exactly what it takes to reopen your account.

If you think your account has been hacked, the first thing to do is change your password. How? Log in to your account and choose a new password in your settings.

Then contact our team by live chat, phone numbers provided on the website or by sending an email to the following address: support@hotwin.be

It is best to contact our customer service. They can check for you whether the account can be reopened without any problems.

There are several possible reasons why your account is closed. We may therefore need to give you a cool-off period of 7 days before your account can be reopened. If you have requested this Playing break, you will have to wait for that period. Our customer service representative can tell you how long your account will remain closed.